POLICIES:
New Guests: For the protection of our stylists livelihood, we require a credit card on file for your scheduled services. We ask for a minimum of 48 hours notice if it is necessary to reschedule or cancel your appointment. All new guests are required to pay a $50 deposit upon booking. This deposit will go towards your service on the day of your appointment.
Cancellation Policy: We ask for all cancellations to be made 48 hours before the appointment time. Cancellations made within 48 hours of scheduled appointments will be charged 100% of the scheduled service.
No-show Policy: If you do not show up to your scheduled appointment, you will be charged 100% of the service scheduled. We will note this on your client profile and “repeat offenders” will not be able to book with us in the future.
Late Policy: The salon reserves the right to refuse service and require a new appointment to be scheduled if a guest arrives 15+ minutes past their appointment time. In the event of this happening, you may be required to pay for the missed appointment.
Payments + Gratuity: For services rendered, all payments are expected on the same day of your booked appointment. We accept all major credit cards as well as cash. Checks are not accepted. For gratuity, we offer the use of a kiosk center called Tippy. This will show up on your bank statement as a separate transaction.
Returns: We want you to love your hair, or let us know. We’ll always do our best to make it right. Should you have any concerns regarding your services, please call within a seven day time frame to let us know so that we may happily work with you to to get it just right. We do not offer refunds for hair services. For product returns within a 15-day time frame we will issue a full refund. Returns past 15 days will result in a credit on your account in the full amount.
Color Processing Gowns: Color processing gowns are provided for your services to for the protection of your personal belongings against any staining or water that may occur during your appointment. Our gowns are laundered after each use. In conjunction with your gown, we provide a towel and styling cape. We do our utmost to protect you and your clothes during your visit. Rooted Salon is not responsible for any stained clothing or belongings if the gown is not utilized properly.
Gift Certificates: Rooted Salon Gift Certificates are available year round for gifts that are perfect for any occasion. They are available at our front desk in any amount requested. Gift Certificates can be redeemed responsibly for services only.
Parking: Please enjoy the use of our store-front parking lot, whether it be in front on the salon or on the side of the building. The salon is located in a three-business unit and Rooted is Suite 2. Handicapped spaces can be found to the right of the salon.
