POLICIES:
Confirmation policy: We will email you reminders to confirm your appointment. To confirm your appointment, click the link provided in the email confirmation (no direct response will be received). If you need to reschedule or cancel an appointment, call (484) 860-3060 at least 48 hours in advance.
New Guests: For the protection of our stylists livelihood, we require a credit card on file for your scheduled services. We ask for a minimum of 48 hours notice if it is necessary to reschedule or cancel your appointment. All new guests are required to pay a $50 deposit upon booking. This deposit will go towards your service on the day of your appointment.
Cancellation Policy: Any appointments that are canceled with less than 48 hours’ notice will result in a charge equal to 50% of the reserved service price and will result in the forfeit of any deposit.
No-show Policy: We have a zero-tolerance policy for no-show/no-call appointments. We charge 100% of the booked service, your deposit is forfeited, and we will not allow for future booking.
Late Policy: We know sometimes you are unlucky and get stuck behind the slowest truck; however, arriving 15+ minutes late to an appointment may result in having to reschedule. Please call us and let us know that you are running late so we can determine if your appointment will need to be rescheduled. Please note, the no/show fee of 100% of the booked service(s) may be applied as your stylist will now be unable to fill this appointment.
Experience Fee: This fee is 4% of the total service(s) booked. It is our service, technology, and environmental fee that is applied to all transactions. The purpose of the charge is to support our salon with continuing education, shipping costs, and technology that keeps us running smoothly, so we can offer you the best experience in the best space.
Payments + Gratuity: For services rendered, all payments are expected on the same day of your booked appointment. We accept all major credit cards as well as cash. Checks are not accepted. For gratuity, we offer the use of a kiosk center called Tippy. This will show up on your bank statement as a separate transaction.
Returns: We want you to love your hair, or let us know. We’ll always do our best to make it right. Should you have any concerns regarding your services, please call within seven days to let us know so that we may happily work with you to get it just right. We do not offer refunds for hair services. Products purchased are final sale, and we cannot accept returns or refunds on an opened product.
Color Processing Gowns: Color processing gowns are provided for your services to for the protection of your personal belongings against any staining or water that may occur during your appointment. Our gowns are laundered after each use. In conjunction with your gown, we provide a towel and styling cape. We do our utmost to protect you and your clothes during your visit. Rooted Salon is not responsible for any stained clothing or belongings if the gown is not utilized properly.
Gift Certificates: Rooted Salon Gift Certificates are available year round for gifts that are perfect for any occasion. They are available at our front desk in any amount requested. Gift Certificates can be redeemed responsibly for services only.
Parking: Please enjoy the use of our store-front parking lot, whether it be in front on the salon or on the side of the building. The salon is located in a three-business unit and Rooted is Suite 2. Handicapped spaces can be found to the right of the salon.
